Refund Policy

At Inquiky, we are committed to delivering high-quality services and ensuring client satisfaction. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are issued. By using our services, you agree to the terms of this policy.

1. Order Cancellation & Refund Policy

1.1 Cancellation Within 12 Hours

If you have placed an order and paid for our services but wish to cancel, you must submit a cancellation request within 12 hours of placing the order. Upon approval, we will issue a full refund through the same payment method used for the transaction. Refunds will be processed within 96 hours of the cancellation request.

1.2 Cancellation After 12 Hours

If you cancel your order after the 12-hour window, no refund will be issued. This is because our team begins working on your project immediately after the order is confirmed.

1.3 Ongoing Projects

Once work on a project has begun, cancellations or service switches (e.g., exchanging one service for another) are not permitted. We do not offer postponements or service switches for ongoing projects.

2. Order Revision Policy

2.1 Revisions for Unsatisfactory Deliverables

If the delivered work does not meet the agreed-upon requirements or specifications, you may request a revision. We will make the necessary changes to ensure the project meets your expectations. Revisions will be completed within a reasonable timeframe, depending on the complexity of the changes required.

2.2 Refund for Failed Deliverables

If, after multiple revisions, the deliverables still do not meet the agreed-upon standards, you may request a partial or full refund. The refund amount will be determined based on the work completed and the stage of the project.

2.3 Technical Issues

If a service or deliverable becomes obsolete due to technical reasons (e.g., a Google algorithm update), we will pause the project and offer you an equivalent service or a refund, depending on your preference.

3. Non-Refundable Services

The following services are non-refundable once work has begun:

  • Custom web design and development.

  • Graphics design projects.

  • Video editing services.

  • Any service where significant resources have already been allocated.

4. How to Request a Refund or Revision

To request a refund or revision, please contact us at:

Inquiky
Email: info@inquiky.com

Please include the following details in your request:

  • Your order number.

  • A detailed explanation of the issue.

  • Supporting documents or evidence (if applicable).

5. Processing Time

Refunds will be processed within 96 hours of approval. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after any modifications constitutes your acceptance of the revised policy.

This Refund Policy was last updated on 22 March, 2025.